Solutions: Call Center

Call Center Solutions

Your interaction with your partners or customers is crucial, so we’ve created a call center that will cultivate those relationships.

The Center

ResourceOne offers a state-of-the-art, integrated call center, providing clients with inbound and outbound calling, email and sales interactions. We understand the importance of each contact. Our telephone representatives understand how to ask questions, discover opportunities, and create relationships.

Outbound Solutions

  • Up Sell/Cross Sell Programs
  • Surveys
  • Sales
  • Inquiry Conversion
  • Medical Risk Assessment Surveys
  • Customer/Donor Acquisition Programs
  • Customer/Donor Retention Programs
  • Fundraising
  • New Name Acquisition
  • Product Sales Program

Inbound Solutions

  • Prospect Capture
  • Pledge Generation
  • Sales
  • IVR
  • Welcome Contact
  • Order Processing
  • Membership Services
  • Customer Relationship Management
  • Help Desk